How Google Contact Center AI transforms the telecommunications call center

Contact Center AI is transformational for businesses, improving customer experiences while increasing operational efficiency. This video showcases the solution in action, in a sample telecommunications use case. Contact Center AI has three key features highlighted in the video: Virtual Agent, Agent Assist, and Insights. From the first "Hello," Virtual Agent gives customers 24/7 access to immediate conversational self-service, fulfilling basic customer requests and routing more complex cases to human agents. Then, Agent Assist empowers human agents with real-time step-by-step guidance, surfacing recommendations and knowledge articles to assist with the call. Finally, Insights identifies call drivers and sentiment to help improve call outcomes, delivering a great customer experience from start to finish. Google Cloud Main Page → https://goo.gle/2rUUVRq Contact Center AI → https://goo.gle/2xLgQx5 AI → https://goo.gle/2RnM0Cm Subscribe to the Google Cloud channel → http://bit.ly/GoogleCloud1

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